Terms and Conditions

Changes & Cancellations policy in our transportation services:
Cancellation policy:

No charge for cancellations made 48hrs prior to your reservation.
Cancellations made within 24hrs prior to your reservation will be subject to a 50 % charge.
Cancellation made on the same day of service or no shows will be charged in full and are non refundable.
Any changes to your reservation must be made 24 hours in advance.

Transportation policy
General Rules.

All of our airport arrival or departure services use toll road from SJD Airport to Fonatur (La Comer Store) in San Jose del Cabo. (If the passenger requires the use of a different toll road route, passenger must pay the fare for it.)

Arrival transportation services include one bottle of water per each passenger and the passenger may request a special drink for a surcharge.

Hourly rents and Private Tours or excursions are allowed only inside the State of Baja California Sur área and the fare will apply even when the vehicle is parked waiting for the passengers starting at the requested time.

Children:

Law requires the use of a Car Seat or booster seats for minors and must be counted as seat user.
We can provide infant car seats, car seats or booster seats, free of charge upon request and availablity.
Infant car seats, car seats and booster seats, are available, however we have a very limited inventory. We suggest you bring your own or make and anticipated reservation, otherwise we will not guarantee availability.

Stop for groceries

Only private round trip services will stop for groceries, upon request at least 72 hours in advance of the passengers arrival, for up to 30-40 minutes máximum free of charge at La Comer in San Jose del Cabo, Costco or any other store on the way the passenger’s accommodation except Walmart.

If the passenger needs to stop at walmart a charge of $30 USD per every 30 minutes will apply.

We request booking these services at least 72 hours before arrival when reserving a private round trip service to and from the hotel. If the passenger need more than 30 minutes, the passenger must consider a charge of US$30.00 per every 30 minutes.

Vehicle damage.

If any of the passengers break or damage any parts (interior /exterior) of the vehicle, a repair charge will apply.

Luggage.

All the vehicles in our fleet are designed for moderate luggage per person, if you are bringing large ítems please let our reservations department so they can give you more vehicle options before your arrival as if the luggage does not fit in the vehicle and if we need to get you a different vehicle charges will apply for both vehicles.

If the passenger is considering bringing a wheelchair, surfboard, golf bags, family pets, fishing equipment, large coolers and bicycle boxes must contact our reservations department to arrange for the right vehicle(s) for your needs.

An electric wheelchair does not fit in a regular vehicle, please verify special vehicle availability.

Pets and Food.

Pets will require a carrier and if the passenger takes the pet out of the carrier a $100 USD cleaning fee will apply.

Eating is not allowed in the vehicles, a $50 USD cleaning as well as a deodorizing fee will apply.

Lost Baggage; personal belongings and Passport/Travel documents.

CGS will not be liable for lost baggage. Passenger’s baggage remains, at all times, the responsibility of the passenger.

Passengers must keep their documents and personal belongings with them, and will also be the passenger’s responsibility, at all times.